Terms and Conditions Bighoki – Complete Platform Usage Guide

1 Acceptance of Terms of Use

Welcome to bighoki, an online gaming platform operating under the domain bighoki.vu. This Terms and Conditions document ("Agreement") governs your access to and use of all services, products, and content provided by bighoki.

By registering an account, making a deposit, or simply browsing the bighoki platform, you hereby acknowledge that you have read, understood, and agreed to be bound by all terms stated in this document, including bighoki's Privacy Policy and Responsible Gaming Policy, which form an integral part of this agreement.

Bighoki reserves the right to modify, add, or remove any part of this document at any time at the absolute discretion of management. Any changes will take effect as soon as they are updated on this page. It is your responsibility to review these terms periodically.

2 Eligibility & Account Registration

To use bighoki services, you must meet the following eligibility requirements without exception:

• Minimum age requirement: You must be 18 years and above to register and use the bighoki platform. Bighoki is committed to protecting minors and does not permit any registration from individuals under the age of 18.
• Legal capacity: You must have full legal capacity to enter into this binding agreement under the laws of the country or territory in which you reside.
• One account only: Each individual is only permitted to own one bighoki account active at any one time. Ownership of multiple accounts by the same individual is strictly prohibited and may result in all associated accounts being suspended or permanently closed.
• Accurate information: All information you provide during registration must be accurate, complete, and up to date. bighoki reserves the right to verify your identity at any time through the standard KYC (Know Your Customer) process.
• Not on the restricted list: You must not be included on any gambling prohibition or restriction list imposed by the relevant authorities.

The bighoki registration process requires you to provide your full name, date of birth, a valid email address, and verifiable contact details. All data is stored securely using 256-bit SSL encryption and will not be shared with third parties without your consent.

3 Account Security Responsibilities

Your account security is a shared responsibility between you and bighoki. bighoki provides high-grade security infrastructure, while you are responsible for safeguarding your login credentials.

• You are fully responsible for all activities that occur under your account, whether carried out by yourself or by any third party who gains access using your login credentials.
• Do not share your password your bighoki account with anyone, including family members. Bighoki will not be held responsible for any losses resulting from the sharing of login credentials.
• Use a strong password combining uppercase letters, lowercase letters, numbers, and symbols. Change your password regularly as an additional security measure.
• If you suspect your account has been accessed without authorization, contact the bighoki support team immediately via the live chat available 24 hours a day.

4 Deposits, Withdrawals and Payments

Bighoki supports a variety of payment methods popular in Malaysia, including FPX, local e-wallets, and selected cryptocurrencies. All financial transactions are processed in Malaysian Ringgit (MYR) unless otherwise stated.

• Minimum deposit limit: The minimum deposit at bighoki is RM10 per transaction. The maximum daily deposit limit varies depending on your account level and the payment method used.
• Processing time: Deposits are credited to your account within 30 seconds to 5 minutes depending on the payment method. Withdrawals are processed within 1 to 24 business hours.
• Identity verification: Bighoki reserves the right to request identity verification documents before processing withdrawals in compliance with applicable AML (Anti-Money Laundering) regulations.
• Player funds: Player account funds are held separately from the company's operational accounts. Your funds are always secure and may be withdrawn at any time in accordance with the applicable terms.
• Withdrawal method: Withdrawals must use the same payment method as the original deposit for security and compliance purposes. If the original method is unavailable, bighoki support will guide you through a suitable alternative.

Any attempt to commit financial fraud, including unauthorized chargebacks or the use of another party's payment information without consent, will result in immediate account closure and appropriate legal action.

5 Bonuses, Promotions and Rewards

Bighoki offers a wide range of attractive bonuses and promotions for new and existing members. Each bonus is subject to specific wagering requirements that must be met before any withdrawal can be made.

• All bonuses offered by bighoki are for entertainment purposes and are subject to the minimum wagering requirements stated in each promotion's details.
• Welcome bonus available to new members registering for the first time only. The same individual or household is not eligible to claim this bonus more than once.
• Bighoki reserves the right to cancel or withdraw any bonus granted if there is evidence of promotional abuse, use of multiple accounts, or violation of wagering requirements.
• Bighoki VIP programme rewards are calculated based on actual gaming activity and are non-transferable between accounts. Accumulated reward points have a validity period as stated in the VIP programme terms.
• Bighoki reserves the right to modify, suspend, or terminate any promotion or bonus program at any time, with or without prior notice.

6 Game Rules & Bet Settlement

All games available on the bighoki platform use a Random Number Generator (RNG) that has been tested and certified by an accredited independent evaluation body. This ensures every game result is genuinely random and cannot be manipulated by any party.

• All game results on bighoki are final. Any dispute regarding game results must be submitted to the bighoki support team within 72 hours after the relevant game has concluded.
• In the event of a technical failure or system disruption during a game session, bighoki will use server logs to determine a fair outcome. In cases where the outcome cannot be determined, the affected bets will be voided and funds returned to the player's account.
• For Sports Betting, market results are based on official outcomes issued by the relevant sports governing body. Any bet placed after the start of a sporting event is considered void unless otherwise stated in that market's rules.
• Bighoki reserves the right to void any bets placed at prices or odds that are clearly the result of a technical error (obvious error) without providing compensation.

7 Prohibited Conduct & Usage Restrictions

Bighoki is committed to providing a safe and fair gaming environment for all users. As such, the following activities are strictly prohibited and may result in immediate account closure along with forfeiture of any remaining account balance:

• Use of automated software, bots, scripts, or any third-party tools designed to gain an unfair advantage in games.
• Coordination between two or more accounts to manipulate game results or abuse bonuses unlawfully (chip dumping, match betting in a Casino).
• Any form of money laundering through the bighoki platform. All transactions are monitored by an automated AML system and reported to the relevant authorities if suspicious activity is detected.
• Use of VPNs, proxies, or other identity-masking technologies to circumvent geolocation controls or account restrictions enforced by bighoki.
• Any attempt to hack, intrude upon, or disrupt the technical infrastructure of the bighoki platform.
• Posting offensive, threatening, or harassing content targeting other users in any community feature or live chat on bighoki.

8 Account Closure & Suspension

You may close your bighoki account at any time by contacting our support team. Before closure, ensure all account balances have been fully withdrawn, as bighoki is not responsible for any remaining balance left after the account closure process is completed.

Bighoki reserves the right to suspend or close any user's account without prior notice if:

• There is evidence of fraud, manipulation, or a breach of these terms.
• User has failed to meet the KYC identity verification requirements within the specified period.
• There is suspicious activity related to money laundering or the financing of illegal activities.
• User is found to have registered from a region restricted from using bighoki services.

In the case of account closure for responsible gaming reasons, bighoki will endeavour to return any legitimate balance in the account once the verification process is complete.

9 Limitation of Liability and Disclaimer

Bighoki provides its platform on an "as-is" basis and makes no express or implied warranties regarding continuous availability, accuracy of information, or the suitability of the platform for any particular purpose.

• Bighoki is not liable for any indirect losses, loss of profits, or damages arising from the use of or inability to use the platform, including unforeseeable technical disruptions.
• In any circumstance, bighoki's maximum total liability to you shall not exceed the net deposit amount you made within the 30 days preceding the relevant claim.
• Online gaming carries financial risk. Bighoki is not responsible for any financial decisions made by players based on their gaming activity on our platform.

10 Amendment of Terms & Governing Law

Bighoki reserves the right to amend, update, or replace this Terms and Conditions document at any time. Any amendments will take effect 7 days after publication on this page, unless the amendment is required immediately for legal or security reasons, in which case it will take effect right away.

Continued use of the bighoki platform after the amendment notice period constitutes your acceptance of the revised terms. If you do not agree with the amendments, you must stop using the platform and close your account before the effective date of the amendments.

This document and all disputes arising from it are governed by the applicable laws of the jurisdiction in which bighoki is registered and operates. Any dispute that cannot be resolved through bighoki's internal process will be referred to mutually agreed independent arbitration.