Your privacy is our priority. Find out exactly how bighoki collects, uses, stores, and protects your personal information when you use our platform.
bighoki's Privacy Commitment: We do not sell, rent, or trade your personal data to any third party for marketing purposes. Your data is used solely to enhance your gaming experience at bighoki.
Welcome to the bighoki Privacy Policy. This document transparently explains how bighoki.vu ("we", "our platform") manages the personal information you provide when registering, using, or interacting with our online gaming platform.
Bighoki takes our responsibility for every member's privacy seriously. We are committed to ensuring your personal data is handled with full integrity, kept secure, and managed in accordance with applicable data protection legislation. By using the bighoki platform, you agree to the data collection and usage practices described in this document.
This Privacy Policy applies to all bighoki users, including site visitors, registered members, and anyone who interacts with our services through any device or platform. If you do not agree with any part of this policy, please discontinue use of the bighoki platform.
This Privacy Policy should be read together with Terms and Conditions bighoki for a full understanding of your rights and responsibilities as a member of our platform.
Bighoki collects the information necessary to provide a safe, fair, and personalised gaming service to every member. The following are the categories of data we collect:
| Data Category | Example Information | Requirements |
|---|---|---|
| Identity Data | Full name, date of birth, IC number, KYC document images | Mandatory |
| Contact Data | Email address, phone number, residential address | Mandatory |
| Financial Data | Bank account details, deposit and withdrawal records | Mandatory |
| Technical Data | IP address, device type, web browser, operating system | Automatic |
| Usage Data | Game history, betting records, login activity | Automatic |
| Preference Data | Language preference, notification settings, user feedback | Options |
We no collect sensitive data such as your health information, religious beliefs, or political affiliations. Financial data collected is used solely for payment processing and compliance with applicable AML regulations.
Every piece of data we collect has a clear and legitimate purpose. bighoki uses your personal data for the following purposes:
Bighoki only processes your data on valid legal grounds: contractual performance (to provide services), legal obligation (for regulatory compliance), and legitimate interests (for platform security).
The security of your personal data is bighoki's top technical priority. Our platform is equipped with multiple layers of protection to ensure your data remains safe from unauthorized access, breaches, or misuse.
Data retention period: Bighoki retains your personal data for as long as necessary for the purposes stated above, or as required by law. Generally, active account data is retained throughout the duration of membership. Closed account data is retained for at least 5 years after closure for legal compliance purposes and resolution of any disputes that may arise.
While bighoki takes all reasonable precautions, no security system can guarantee 100% absolute protection. You are also responsible for keeping your own login credentials secure.
Bighoki does not sell, does not rent, and does not trade your personal data to third parties for their own marketing purposes. However, in certain limited situations, bighoki may share your data with the following parties:
In all data sharing instances, bighoki ensures that receiving parties adhere to data protection standards equal to or higher than our own. We do not permit third parties to use your data for any purpose other than those explicitly stated.
The bighoki platform uses cookies and similar tracking technologies to enhance the user experience, analyze platform performance, and ensure the security of your login session.
You can manage cookie settings through your web browser settings. However, disabling certain cookies may affect the functionality of the bighoki platform. For more information on how to manage cookies, refer to your web browser's help documentation.
As a bighoki member, you have clear rights over your personal data. bighoki is committed to respecting and facilitating the exercise of these rights:
You have the right to obtain a copy of the personal data we hold about you at any time.
You have the right to request correction of any inaccurate or incomplete data held in our records.
You may request deletion of your personal data, subject to legal retention obligations.
You have the right to object to the processing of your data for direct marketing purposes at any time.
You may request your data in a structured, machine-readable format for portability.
You may request restriction of your data processing under certain circumstances provided by law.
To exercise any of the rights above, please contact the bighoki support team via live chat, available 24/7. We will process your request within 30 days from the date of receipt. Some requests may require additional identity verification for security purposes.
The bighoki platform is exclusively for adults aged 18 and above. We do not knowingly collect, store, or process any personal data relating to individuals under the age of 18.
If we discover that a child's personal data has been collected without valid parental or guardian consent, we will take immediate steps to delete that data and close the associated account. Parents or guardians who believe their child may have registered on bighoki are advised to contact our support team immediately.
If you are aware of any minor using the bighoki platform, please report it to our support team via live chat. We take child protection seriously and will respond promptly.
Bighoki reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data processing practices, new legal requirements, or platform improvements.
When significant changes are made, bighoki will notify you via:
Your continued use of the bighoki platform following any amendments to this Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this page periodically to stay informed about how we handle your data.
If you have any questions, concerns, or requests regarding this Privacy Policy or how bighoki handles your personal data, our support team is ready to assist you.
You can reach us via:
For inquiries related to exercising your personal data rights, please clearly state the type of request and include the required verification information so we can process your request efficiently and securely.
If you are not satisfied with how we handle your privacy complaint, you have the right to lodge a complaint with the relevant data protection supervisory authority in your jurisdiction.
Six data security pillars that form the foundation of trust for millions of bighoki members across Malaysia.
All data transmitted between your device and bighoki's servers is encrypted using the same 256-bit SSL encryption standard used by the world's leading financial institutions.
Bighoki's 2FA system ensures only you can access your account. Even if your password is compromised, access remains impossible without verification from your second device.
Your data is stored in certified data centres with physical protection, 24/7 continuous monitoring, automated backup systems, and strict multi-layered access controls.
Bighoki's Anti-Money Laundering (AML) monitoring system operates around the clock to detect suspicious activity and protect the financial security of our platform's ecosystem.
Bighoki operates a strict no-sell data policy. Your personal data has never been and will never be traded to advertisers, data brokers, or any other third parties.
Bighoki's security infrastructure undergoes regular independent audits by certified cybersecurity experts to ensure data protection standards are consistently maintained at the highest level.
Answers to the most frequently asked questions by bighoki members regarding data protection and privacy.